Bonus: Uber Rarely (if ever) deactivates users for not accepting rides. Many drivers are afraid to ignore ride requests because they fear being deactivated by Uber, Lyft, or whoever they may be driving for. Actually, Uber and Lyft don't explicitly state that a driver can be deactivated for a low acceptance rate…
Note that Uber doesn't completely deactivate an account for low acceptance rates. Instead, they might log you out of your account if you have too many cancellations, for instance. Periodically, Uber asks you to upload a new selfie photo to the app.
It is important to maintain a high acceptance rate to provide a reliable service to restaurants and customers. To keep delivery turnaround times quick, we ask that you only go online where you want to take requests.
4. Low Uber Driver Ratings. You should ensure that your rating is always above 4.8 because if it falls below 4.6, you risk deactivation.
Ratings allow us to ensure a great experience for both riders and drivers. We take ratings very seriously; consistent with our Community Guidelines, drivers with low ratings may lose access to the Uber app.
Generally, anything below a 4.5 is considered bad. That 4.5 may seem high considering Uber uses a five-star system, but most drivers will give you five stars. If you get a rating any lower than that, you may want to think about what made you a not-so-great passenger.
After each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Ratings are anonymous.
Your acceptance rate is the number of ride requests you've accepted divided by the total number of ride requests you've received while online. This number is automatically calculated and can not be manually changed.
It turns out that drivers rank us based on whether we keep them waiting, leave trash in their car and whether we act respectfully. The average rating for Uber riders is 4.89 out of 5, according to Uber, however, Ridester says you have a bad score if you're below a 4.7.
You can change the star rating you gave a driver from the receipt emailed to you after your trip. From the email, select “Rate or tip.” You'll be redirected to your account on uber.com where you can update the rating.
A driver will not get fewer requests if they have a low acceptance rate. Not completing the orders you accept is the only way to be in danger of account deactivation.
For the rewards programs they offer they do ask for a minimum of 85% acceptance. However they can pull you from the system for a high cancellation rate. Can an Uber/Lyft driver see how many stars you give them at the end of your ride? Can they retaliate against bad ratings from riders (like refusing to pick up)?
You can always come back to us! If you want to start rides again, let us know by completing the information below - we will reactivate your account. Log on partners.uber.com or use the application to make sure that the information and documents in your account are up to date.
It looks like you signed up more than once to drive or deliver using the Uber app. Drivers and delivery people can only have one account.
The basic consensus is this: Anything above a 4.9 is excellent, possibly even worth bragging about on Tinder; the 4.8 range is good; the 4.7 range is merely fine; the 4.6 range is nearing the borderline. Once your rating dips below 4.6, drivers start thinking you might be a little sketchy.
4.94-4.99. This rating is one of the most challenging ratings to maintain. Someone with this rider rating has lots of experience ordering Uber rides and has always been a fantastic rider.
We all know Uber ratings are a two way street, with riders and driver-partners rating each journey from 1 to 5 stars. But with less than 20 percent of riders having a perfect score, chances are you aren't one of the 5 star riders. So what's stopping you from achieving a perfect rating? It may be simpler than you think.
If you have a 4.6 rating this is below average. This rating means that the driver had a negative experience with you and that you should try to improve your behavior.
Everyone who drives with Uber is screened before their first trip. In addition, Uber reruns these driver screenings* every year and uses technology to look for issues in between. It's part of our commitment to help keep you safe when you request a ride with Uber.
If you have a perfect 5.0 rating, you are either the perfect passenger or you're brand new. Five-point-oh: the elusive perfect rating. Five stars means perfection, no faults, and excellence.
Keeping the driver waiting
The most common reason for a lower passenger rating is making us wait after we arrive to pick you up. If you're ready to go at the curb when we arrive, it means a lot."
A one star rating according to both Uber and Lyft does not indicate a bad ride. A one star rating indicates that the driver should not only be fired but should be arrested and charged with a felony.
No more than three minor moving violations in the past three years, such as speeding tickets or failure to obey traffic laws. A criminal record that does not include a conviction for a felony, violent crime, or sexual offense within the last seven years.
Contact the Company And Plead Your Case
If they say to respond to that email, do that; if they ask you to open a ticket through the website, submit it. If you didn't receive anything other than an alert on your app telling you you're deactivated, go through the Help option of the app and try to speak to someone.
Violations of Uber's community guidelines and non-discrimination policies can result in permanent account deactivation. In some cases, deactivations can be reversed by taking improvement courses, appealing to Uber, or updating out-of-date personal information.