Your card may be declined for a number of reasons: the card has expired; you're over your credit limit; the card issuer sees suspicious activity that could be a sign of fraud; or a hotel, rental car company, or other business placed a block (or hold) on your card for its estimated total of your bill.
The most likely reason for a debit card decline is inaccuracies in your transaction information. Re-entering the card number will often solve the problem.
The cardholder may just need to re-enter their card details, or contact the card issuer to resolve the issue. In rare cases, the response code may also highlight that the transaction is suspected as fraudulent.
Merchants might be able to respond to or override issuer declines in some cases. That doesn't mean you should always do so, though. If the cardholder can verify incorrect details, or the bank has erroneous information on file that the cardholder can rectify, you can fix the issue and override the decline.
You can confirm if the card is blocked by calling customer care service or at the bank branch. You must raise an application for unblocking the ATM card online or offline through call/SMS/bank branch if your ATM card gets blocked.
If you have entered your PIN incorrectly 3 times in a row, it will automatically block the card and stop anyone from using it as a security measure. In order to unblock your card, follow these steps: Put your card into an ATM.
Hard declines occur when the customer's card issuer or bank does not authorize the transaction, for reasons such as possible fraud, invalid account information, or a lost or stolen card. In such instances, the customer will have to contact their bank or card issuer immediately to take corrective measures.
You need to login to the respective bank's internet banking portal. Once you log in, go to the section marked as 'Debit Card'. There will be instructions on how to generate an ATM PIN for your Debit Card. Generate an ATM PIN by following those instructions and your Debit Card will be activated online.
A very simple reason why a customer's card is declined is due to insufficient funds. As part of the payment authorization process, the card issuer will check to see if there are adequate funds in the consumer's account before approving the payment. If there isn't enough money, the transaction will be declined.
You entered your card information incorrectly. You have an old address or phone number still on file. You reached your credit limit. Your card has expired.
Your debit card may become locked if there's an issue with your accounts, such as unpaid fees or suspicious activity. This is usually done to protect you from fraud or further financial damage. If your account is locked, you'll need to contact your bank or credit card company to resolve the issue.
When a payment declines, you are charged an authorization fee plus any pass-through fees the card brands assess during a decline. The cost to you is typically less than 20¢ on the high end.
This process can take between 5-20 business days depending on the type of bank.
Your bank was suspicious of the transaction
In most cases, this can be cleared up at the register with a quick call to the bank, but it still could cause you some embarrassment. Some banks have security features in place and can be a little too safe and block authentic transactions.
Banks block transactions to safeguard their interests in the event of suspicious activity in your account or to comply with regulatory standards. You can work with your bank's anti-fraud team to tackle the problem, but if it persists, choose an alternative to traditional banking that protects 100% of your money.
You can unblock your card online by logging in to your net banking account as well for the banks who offer the option of doing so. You can click on the section of 'cards' and select your credit card and choose to unblock it. However, it cannot be unblocked if it has been blocked due to theft or loss.
Locking your card prevents new purchases, cash advances and balance transfers. Recurring transactions will still go through, and you can still make purchases through a digital wallet.
Locking your debit card will prevent transactions with your debit card until you unlock it. Keep in mind that this won't prevent automatic bill payments or other scheduled transfers from occurring.
A few could be: The website where you were using your card might be experiencing issues. You may have set a lock on your card with Lock & block. Your Card number, CVC or expiry date may have been entered incorrectly.
Your first step should be to call the bank's 24-hour customer service helpline. After making a note of your issue and recording your transaction reference number, the executive will register your complaint and will issue you a complaint tracking number. The matter is then investigated.