If you have no way of contacting the previous owner, we can contact them on your behalf via email. When you go through the setup process in the Ring app, follow the prompts to request ownership. If you do not see the option to make a request, contact Ring Customer Support.
Registered to Another Owner Message During First Time Setup
You can follow the prompts in the Ring app to get ownership of the Ring doorbell or security camera. Note: Make sure you have the most recent version of the Ring app, or you may not see the option to initiate the transfer.
As mentioned, we do not allow for more than one person to be the owner on a Ring account. You can add additional users as Shared Users.
Once a Shared User has been removed, they will no longer have access to your Ring Devices.
After resetting your Video Doorbell, you will still need to remove the device in the Ring app if you are giving it to someone else. Note: The new owner will not be able to set up the Video Doorbell if you do not complete this step.
If you're looking to change the owner of a Ring Doorbell, there are only a few steps you need to take. The first thing that needs to happen is that the previous owner needs to uninstall the device from their Ring App. To do this, they'll want to open the Ring App on their smartphone and follow these directions.
Without the proper security measures in place, Ring cameras can be hacked. A general rule of thumb when it comes to device security: if it can connect to the internet, it can be hacked. A Ring doorbell hack or exploit, when found by a hacker, will typically be shared online with other cybercriminals.
For an already deactivated device, on the home page, there will be a tile for the deactivated device below your activated devices. ) on the tile. If you tap that, and not the tile itself, a dialog will tell you that the device is disabled. Scroll to the bottom and click “Delete this Device” and confirm the deletion.
To factory reset your Ring Camera:
Locate the reset button atop the camera. Press and hold the reset button for 30 seconds. After releasing it, the status light located at the bottom will flash a few times indicating the camera is restarting. The camera settings are now restored to its factory defaults.
Performing a hard reset
After releasing it, the light should flash a few times, indicating that your Video Doorbell Pro is restarting. Allow a minute for this process to complete, then try putting it in setup mode again by briefly pushing and releasing the right button.
If your Ring Video Doorbell 2 doesn't go into Setup mode, you can try the following: Remove the faceplate from your Ring Video Doorbell 2 unit. Press the black button firmly and release it without holding it down. Fully charge the battery.
As the owner, you can grant additional users access to the device by making them Shared Users or, for Alarm only, Guest Users. Owner: In addition to being able to view cameras and view and share videos, the device owner can add new Shared Users, adjust system settings and change account information.
Changing the password for your account will force your account to be logged out of all devices that are signed into your account. If you wish the re-use the same password (instead of this new one that you just changed), just change it back.