How are you going to respond to a customer with unreasonable demands?
Apologize. If you just can't say yes to the unreasonable demand, then make sure to apologize. After all, you are genuinely regretful that you can't make them happy. And an apology can go a long way toward preserving a relationship.
What do you say to a client unrealistic expectations?
Telling them that you hear them, and that you want to work with them to solve this issue calmly is a great place to start. You should also offer an apology, even if the issue isn't directly your fault.
Tell Me About A Time You Dealt With A Difficult Customer! (Behavioural Interview Question & Answer!)
24 related questions found
How do you tell a client they are asking for too much?
Explain what goes into extra work.
What seems easy to them may actually be difficult for you. If they ask you to do work beyond what is specified in your contract, explain exactly what goes into your job and how their extra request will change the project timeline or cost.
What is one strategy for dealing with an aggressive client?
Stay calm and keep your emotions in check. Adopt a passive and non-threatening body posture (e.g. hands by your side with empty palms facing forward, body at a 45 degree angle to the aggressor). Let the client air his/her feelings and acknowledge them. Ask open-ended questions to keep a dialogue going.
How would you deal with a customer with negative attitude?
It's important to remain calm when a client becomes irrational or angry. Try to understand why the customer is angry and tell them you're working to resolve their problem. Offer them an apology and try to exude a calming presence. This should help the customer relax and explain the situation to you.
How do you politely explain to a client that their idea is bad?
“The Current Best Practice…”
Another way to politely tell a client that their idea isn't very good is to use industry data. This phrase is very good: “The current best practice is…” Again, this shows that you are up to date on what is happening in your field of expertise.
What do you think is the best reply to a client that says too much too expensive?
Here's what you can say: “I really believe I can help you with xyz problem and I would love to have your business when you're ready. If your situation changes, feel free to get back in touch.” “I wouldn't want to compromise on the quality of xyz solution, so I'm afraid I can't lower my prices.
In dealing with difficult clients, keep all your interactions polite and professional. Try to let the client know that you are solving his problem and remember you have the right to leave the room – or even the project – when he proves too difficult.
