A perfect 5.00 score though is rare. There are very few drivers who have a 5.00 - less than 1% of the total population.
We all know Uber ratings are a two way street, with riders and driver-partners rating each journey from 1 to 5 stars. But with less than 20 percent of riders having a perfect score, chances are you aren't one of the 5 star riders. So what's stopping you from achieving a perfect rating? It may be simpler than you think.
Your rating is the average of your last 500 trips. If you want to help improve your rating, drivers have shared some of the top reasons they hand out fewer stars: Pack it in, pack it out: Drivers shouldn't have to clean up after you. Always make sure to take your trash and any other belongings with you.
Both Uber and Lyft use a 5-star system to rate drivers and passengers. New drivers start with a perfect 5-star rating. After each trip, your passenger will be asked to rate you. Most passengers will give you 5 stars as long as they get to their destination safely and comfortably.
If a rider gave you a low rating because of the price, traffic, or other issues that you couldn't help, that rating is removed from your average. Do canceled or unaccepted ride requests affect my rating? No, you won't receive star ratings for any canceled or unaccepted trips.
It turns out that drivers rank us based on whether we keep them waiting, leave trash in their car and whether we act respectfully. The average rating for Uber riders is 4.89 out of 5, according to Uber, however, Ridester says you have a bad score if you're below a 4.7.
Ratings are always reported as averages, and neither riders nor drivers will see the individual rating left for a particular trip. To see your rating: Open the app and touch the menu. Your rating is the number displayed under your name.
Uber drivers with higher ratings tend to get more rides. That's because passengers are more likely to use them over drivers with low ratings. Think about choosing a restaurant you find on Google or TripAdvisor. You're more likely to pick a place with good reviews over one with bad reviews.
Any lower than 4.6 could be a potential issue, because it's at this point that Uber can consider deactivating your account. Consistent low ratings are monitored by Uber. If your score remains low for an extended period, Uber may cancel your account or ban you from working with them.
Generally, anything below a 4.5 is considered bad. That 4.5 may seem high considering Uber uses a five-star system, but most drivers will give you five stars. If you get a rating any lower than that, you may want to think about what made you a not-so-great passenger.
The basic consensus is this: Anything above a 4.9 is excellent, possibly even worth bragging about on Tinder; the 4.8 range is good; the 4.7 range is merely fine; the 4.6 range is nearing the borderline. Once your rating dips below 4.6, drivers start thinking you might be a little sketchy.
Low-performing drivers — those with an average of four stars or less — were at risk of deactivation. Even some poorly behaved passengers could get kicked off the platform if they received enough one-star ratings. Now, Uber is offering its customers fresh insight into how they are perceived by drivers.
4.94-4.99. This rating is one of the most challenging ratings to maintain. Someone with this rider rating has lots of experience ordering Uber rides and has always been a fantastic rider. This bracket requires a lot of trips with excellent reviews.
According to Uber, if your rating is lower it might mean you need to wait longer to get a ride as it can be off-putting for drivers. So overall, your experience of calling for a driver won't be as great as it could be.
Most Uber drivers fall between a 4.7 and 4.8 average rating. That gives drivers a lot of leeway to not worry about individual rides too much. Keep in mind, though, that access to Uber Pro and Uber Black requires an average of at least 4.85.
The average Aussie Uber rider has a rating of 4.5 or higher, but I wanted to try and get mine at least above a 4.8, maybe even to a 4.85 if I was really pushing it.
4.67 is a low rating but within probably a standard deviation or 2 of the median which is probably 4.77ish. Probably asks to go through drive through of busy restaurants. 4.57 = I probably complain about every little thing the driver does. I have a really high chance of puking in your car.
4.50-4.59: You have an absolutely horrible rating and have really done something to tick off many drivers. You have probably thrown up in someone's car.
If you don't want to tip your Uber driver, you don't have to. When your driver rates you, they also won't know if you've tipped, so a bad tip — or no tip — won't affect your rating.
If a passenger is blacklisted, they get an e-mail notification. "If you have some bad behavior, it's really not going to mean that you're not going to get picked up," Taylor says.
A one star rating according to both Uber and Lyft does not indicate a bad ride. A one star rating indicates that the driver should not only be fired but should be arrested and charged with a felony.
A driver or delivery person can lose access to part or all of the Uber platform for ratings that are below the minimum average rating in their city.
SAN FRANCISCO — For years, Uber secretly spied on key executives, drivers and employees at rival ride-hailing companies as part of a larger intelligence-gathering operation that spanned multiple countries, according to a letter made public in a federal court on Friday.