How do you respond when clients say you're too expensive?
Acknowledge that you're expensive
Communicate to your clients the real value of your work, the processes and time involved to help them get results. Explain to them that it's taken years of dedication for you to build your expertise and knowledge in your field. So yes, you are expensive.
Embrace what the client has said, and agree with them: “yes, you can get this done for less from someone else. In fact, if this isn't a good fit, then that's alright.” Then, pivot: “But, if things should change on your end, and you're not receiving the quality of work you want, please reach back out.”
How do you politely reject a customer discount request?
Thank you so much for your purchase from [Company Name]I understand that given your long-term loyalty to our brand, you were hoping for a discount on your next order. However, we regret to inform you that, at this time, we are unable to offer any special discount offers on individual orders as per your ask.
It's a hard conversation to have but many prospects may proceed with the deal anyway. It's important to emphasize to the customer that the price truly reflects the value your product will bring to them if they buy.
Ultimately, an expensive person is someone who knows their worth. Expensive people are value-driven. Expensive people offer quality, whatever they do. They deliver great results and live their lives to a higher standard.
It's too expensive and anyway the color doesn't suit you. I can't afford to buy an expensive car. This book is too expensive. She gave him an expensive watch.
How do you say something is expensive without saying expensive?
Pricey is an informal, slightly disapproving word for expensive. The restaurants in town are a bit pricey. The shop is famous for its pricey handbags and ties. To talk about a place that is very expensive, you can use the adjectives exclusive or, in informal English, fancy or posh.
How to respond to a customer with unrealistic expectations?
If your customer's demands have become unrealistic or impossible, try to remain calm and professional. Get to the root of their problem by listening actively and empathizing with them. Explain your own position clearly.
Often, “too expensive” means that the buyer is unable to justify their perceived value of the product. Expensive is a relative term in any business decision. It comes down to the buyer's ability to justify an ROI or make a business case to the larger organization.
These objections will range anywhere from “We simply think your product is too expensive” to “I need a discount to buy” to “We already allocated all of our budget for this type of things.” To overcome these, you need to assure the potential customer that the value they're getting from your product is worth the price.
How do you professionally say we cannot accommodate your request?
Explain things carefully
“Let me explain you why we cannot provide this feature at present”
“The main reason for this is that……”
“Please accept our apologies that the feature you request is not available at present. However, it is of highest priority and we will do our best to implement it as soon as possible”
How to politely decline a sales offer without burning bridges?
You can say something like, "I've already made a similar purchase recently, so I don't need this product/service at this time" or "I'm trying to cut back on my expenses, so I can't invest in this product/service right now." Providing a reason can also prevent the salesperson from continuing to offer similar products or ...
