If you have a perfect 5.0 rating, you are either the perfect passenger or you're brand new. Five-point-oh: the elusive perfect rating. Five stars means perfection, no faults, and excellence.
Most passengers will give you 5 stars as long as they get to their destination safely and comfortably. But not every trip will go perfectly and your rating won't stay perfect forever. The average driver rating is 4.7 stars, and anything above 4.85 stars is considered exceptional.
We all know Uber ratings are a two way street, with riders and driver-partners rating each journey from 1 to 5 stars. But with less than 20 percent of riders having a perfect score, chances are you aren't one of the 5 star riders. So what's stopping you from achieving a perfect rating? It may be simpler than you think.
A five-star rating is the best any driver can do for any particular ride. Note, though, that it's almost impossible for drivers who work for Uber regularly to maintain a perfect rating, and it's definitely not something Uber expects.
The 5-star rating is an acknowledgment that you have gone above and beyond with your customer service and, through your actions, you've made a positive impact on your rider's day.
Any lower than 4.6 could be a potential issue, because it's at this point that Uber can consider deactivating your account. Consistent low ratings are monitored by Uber. If your score remains low for an extended period, Uber may cancel your account or ban you from working with them.
The push for five-star perfection is clear from the average driver rating in Australia for Uber which is 4.94 stars. Anyone who has been in an Uber lately will agree this is somewhat on the generous side.
The average rating for Uber riders is 4.89 out of 5, and the rating is based on an average of your last 500 trips. But there are things you can do to get a lower rating, such as keeping a driver waiting at the pick-up spot for a while, as this might prevent them from taking another passenger.
Anything below 4.5 stars isn't ideal. If you check your rating and it's lower than you like, the only way to make it better is to take more rides and take heed to the following advice.
Interestingly, only 10% of consumers use a 5-star rating filter. Most people think it's too good to be true.
Both riders and drivers have the ability to rate one to five stars on a trip. Your rating is the average of your last 500 trips. If you want to help improve your rating, drivers have shared some of the top reasons they hand out fewer stars: Pack it in, pack it out: Drivers shouldn't have to clean up after you.
Uber drivers with higher ratings tend to get more rides. That's because passengers are more likely to use them over drivers with low ratings. Think about choosing a restaurant you find on Google or TripAdvisor. You're more likely to pick a place with good reviews over one with bad reviews.
A 4.5 rating for a driver is very low. Low enough that they risk being deactivated if it doesn't at least fluctuate above 4.6. Low enough that a driver with a 4.5 rating cannot qualify to accept SELECT requests. Why do a lot of Uber drivers have a 4.8 rating?
This rating was more or less secret until this spring, when Uber began allowing people to check their personal number through its app. Although my drivers see a full five stars when I ask for a ride, my exact rating is a 4.97, putting me in the very top percentile of Uber customers.
Uber wouldn't provide information about average ratings, but driver Harry Campbell, 29, says that most riders are a 4.8 — and anything below a 4.6 signals a problematic passenger.
Plenty of forums say once you're hitting 4.7 stars and lower, you become less desirable this counts as having a 'bad' rating. Many Uber riders have posted their experiences of having this score or lower, saying it gets harder to be picked up. The ideal is to be hitting 4.8 or 4.9 – or a perfect 5, of course.
The basic consensus is this: Anything above a 4.9 is excellent, possibly even worth bragging about on Tinder; the 4.8 range is good; the 4.7 range is merely fine; the 4.6 range is nearing the borderline. Once your rating dips below 4.6, drivers start thinking you might be a little sketchy.
Drivers can't see how a rider tipped them or rated them before they leave their rating, to prevent retaliation in the form of a poor review.
How batched matching works. In the seconds after a rider requests a ride, we evaluate nearby drivers and riders in one batch. We then pair riders and drivers in the distribution, aiming to reduce the average wait time for everyone, not just the closest pair.
After each trip, riders and drivers can rate each other from 1 to 5 stars, based on their trip experience. Driver and rider ratings are: Displayed as an average. For example, a highly-rated rider might have 4.9 stars.
It's pretty average… most riders will have a 4.8 or higher. Anything less than 4.7 and you will start seeing it take longer to get a ride, because drivers will begin declining to take a ride from someone with a rating so low. It's important to understand a few things about how you are rated as a rider.
5-star reviews are customer ratings given to a product or service on a scale ranging from 1 to 5, where 5 stars are the highest possible rating. 5-star reviews are seen as very positive feedback – giving businesses an indication that they're providing good services or products to customers.
Five-star review signals to customers that your product or service is of quality. Negative reviews and low ratings push customers away. Customers tend to overlook a business that has less than a 4-star rating. Good reviews have the bonus of changing how customers perceive your business.
It is used by reviewers for ranking things such as films, TV shows, restaurants, and hotels. For example, a system of one to five stars is commonly used in hotel ratings, with five stars being the highest rating.