Retry the transaction, and if this fails, refer to the Quick Reference Guide located at anz.com/merchantconnect or alternatively call ANZ Merchant Services Support on 1800 039 025 for further assistance. SYSTEM ERROR 13. The transaction is over the refund limit.
The customer's card issuer has declined the transaction because of an invalid format or field. Check the transaction information and try processing the transaction again.
If we identify any transactions as possibly suspect or unusual, we'll try to get in touch with you to make sure it's actually one of your transactions. If we can't get hold of you, we might make a decision to block the account until you can confirm the transaction.
A bank response code is another name for a credit card authorization code, a two-digit numeric code which indicates whether the transaction was approved or declined. If the transaction is declined, the response code provides some basic information about why. Thanks for following the Chargeback Gurus blog.
A decline code is typically a two-digit, alphanumeric error code that indicates why a card transaction has been declined. While the code can originate from a number of sources, it often comes from the issuing bank, payment processor, or credit networks. Businesses won't always see the exact code.
An decline code 12 means that the type of transaction you are trying to make is invalid or not supported. This frequently occurs when attempting to refund a credit card payment. Double check the payment type and payment information to make sure it's all correct.
While there are dozens of different card decline codes currently active, the most commonly used codes are as follows: 05 (Do not honor), 14 (Invalid card number), 41 (Lost card, pick up), 43 (Stolen card, pick up), 51(Insufficient funds), 54 (Expired card), 61 (Exceeds issuer withdrawal limit), 65 (Activity limit ...
This code is often returned from the issuer when they do not accept the transaction. This can possibly be when a transaction for the same amount and merchant is attempted multiple times quickly for the same card.
The customer's card issuer has declined the transaction as it does not allow transactions originating through mail /telephone, fax, email or Internet orders.
There are a number of issues that could result in a debit card decline. For starters, you could be mistaken about your balance, or you may have reached your daily limit for withdrawals. The bank may feel the transaction is suspicious, based on your purchase history. Technical issues may also be to blame.
Our state-of-the-art technology monitors your transactions for suspicious activity. If we detect any, we'll contact you and temporarily freeze your online banking access to prevent further fraud.
It's easy to block and unblock your card using ANZ Internet Banking or goMoney. If using Internet Banking, just look for 'Manage cards' under 'Your settings', or in goMoney you'll find it under services. You can also call us on 0800 269 296 to unblock your card.
You'll get an SMS if your account is locked. To unlock your account, get in touch with our Identity Team using the contact details in the SMS. They'll get you back up and running as quickly and securely as possible. If you still have access to the ANZ Plus app, you can also message a Coach for help.
13 – Invalid Amount: The transaction was declined — often because of invalid characters or symbols (e.g., # or &). Try inputting the amount again and see if the sale goes through. 14 – Invalid Card Number: This is similar to the above, but instead of an incorrect amount, the card account number is wrong.
Typically the "ERROR system error 13 (Permission denied); " error suggests that the user you are using either: does not have a home directory. does not have write access to the home directory.
SWIFT: Error with ErrorCode: T13 and Error Description: This field is not expected at this location in this MT, or a mandatory field is missing, or the sequence of fields is incorrect, or the given field is not allowed at this point in this MT.
The customer's card issuer has declined the transaction and requested that your customer's card be retained. You should check transactions processed after any declined transactions receiving this particular error to monitor for fraudulent transactions on alternate cards.
The [14] Card No.
error code means that the credit card number was entered incorrectly. To fix this issue, re-submit your credit card or use a different credit card. For more information about common error codes, see the article: Resolving issues when your credit card fails.
The card issuing bank has declined the transaction as the credit card number is incorrectly entered, or does not exist. Check card details and try processing again.
This typically means the card has been reported lost or stolen, or the account associated with the card has been closed. The card issuer may want the card taken out of circulation, which you may do if the situation is safe.
Receiving error code 15 tells you the card number was entered incorrectly. To be more specific, it means the first number is incorrect.
To the issuing bank, however, “Code 10” signifies that the merchant suspects possible fraud: either that the payment card has been stolen or tampered with, or that the customer is not who they claim to be.
03 Invalid Merchant Number – this error code indicates that the entered credit card information is incorrect. Another reason why you will receive this error is possibly because the merchant facility is non-functional.
The customer's card issuer has indicated there is a problem with the credit card number. The customer should use an alternate credit card, or contact their bank.