Proof of ownership must include the product serial number, IMEI, or MEID. Your data on the device will be erased – If Apple unlocks Activation Lock on your device, all files and data stored on your device will be permanently erased. Please note, restoring your device from a local backup will re-enable Activation Lock.
Start a support request
If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request.
Apple requires the original purchase receipt from Apple or an Apple Authorized Reseller, which shows the device serial number on it.
Step 1: Tell the previous owner to signs in iCloud. Step 2: Go to Find My iPhone > All Devices and select the device to unlock. Step 3: Click Erase Device. After erasing, click Remove from Account to remove the activation lock.
A sales receipt with the receipt number, product description, original date of purchase, price, and reseller details constitutes a valid proof of purchase.
Keep your sales receipt and proof of cover in a safe place
When seeking service, Apple may request that you submit the original sales receipt of your product to verify eligibility for warranty service, even if you have already registered your product. Your warranty is the same whether or not you register.
It can take up to 30 days for a response. The department who handles activation lock requests are not phone advisors and will contact you back directly thorough the email you provided in the original request for removal. Calling does not speed up the process as the phone advisors do not handle these requests.
You can neither track nor lock using Serial No or IMEI number. If your iPhone, iPad, or iPod touch is lost or stolen - Apple ...
If you don't want to switch carriers and your device is locked because you forgot the passcode, you don't need to use the steps in this article. Learn how to reset your passcode. Apple can't unlock your iPhone for use with a different carrier. Only your current carrier can unlock your iPhone.
An Apple ID allows you to quickly erase your iPhone to get it out of Security Lockout. If this does not work, you will need to connect your security-locked iPhone to your computer and use iSumsoft iPhone Passcode Refixer or iTunes to unlock it.
Can i recover my proof of purchase? Contact the place you purchased the device from. If an Apple Store, then contact that store. Contact the place you purchased the device from.
How much does it cost for Apple to remove the Activation Lock? It doesn't cost anything to remove the Activation Lock from your iPhone or iPad if you ask for the help of Apple Support.
The iPhone's IMEI number (International Mobile Equipment Identity) allows phone carriers to identify the phone. If someone reports the iPhone as stolen, lost, or if it contains unpaid balances and bills, the phone carrier will label the IMEI number as blacklisted.
If your iPhone got blacklisted due to bills that are unpaid or have an outstanding balance on the account. The only thing you can do is to settle the bill or outstanding balance on the account of your device and the IMEI number of your device will be removed from the blacklisted devices.
With Find My iPhone, you can locate lost devices, disable them, and even fully erase them, but unless you've been in a situation where you've needed these services, you may not know exactly how they work, what they do, or what information someone can access when they have your device.
In most cases, a factory reset does not remove the activation lock from the device. For example, if a phone is factory reset with the Google account logged in, the phone will still ask for those credentials once switched back on.
After 5 failed attempts, incremental time locks are what make you wait to type any other wrong passcode. It's the 10th attempt which locks the iPhone completely, showing a message 'iPhone is disabled/security Lockout' For now, you have to connect your iPhone to iTunes to unlock it.
You need a proof of purchase but this does not have to be a receipt. It could be a bank statement, credit card or loyalty card statement, for example. It just needs to show that you bought the item at that particular retailer.
Digital receipts are a form of receipt issued by merchants, sent directly to your phone or email. You may also hear them referred to as electronic receipts or e-receipts. Ultimately, they serve as proof of payment, without the need for a physical paper trail.
If you bought the phone from Apple.com less that 18 months ago log in to apple.com and the receipt will be available. If you bought it from a store you should have saved the receipt; if you didn't, ask the store.
With Guest Checkout, you can purchase items from apple.com without an Apple ID or password. Simply add the items you'd like to purchase to your bag, enter your shipping and payment information, and click the Place Order Now button.
You can clear the Activation Lock. You should do this only on a device, not on a user or group. In the Profile Manager sidebar, click Devices. Select a device, then select Clear Activation Lock from the Action pop-up menu .