For years, the two-way rating system has fueled Uber's power over its riders and drivers. Low-performing drivers — those with an average of four stars or less — were at risk of deactivation. Even some poorly behaved passengers could get kicked off the platform if they received enough one-star ratings.
Generally, anything below a 4.5 is considered bad. That 4.5 may seem high considering Uber uses a five-star system, but most drivers will give you five stars. If you get a rating any lower than that, you may want to think about what made you a not-so-great passenger.
Exhibiting aggressive, confrontational, or harassing behavior. This includes: Using language, making gestures, or taking actions that could be disrespectful, threatening, or inappropriate.
These ratings are of high importance for drivers. If they fall below 4.6, Uber will likely deactivate them from the program, and drivers with a rating of 4.8 or higher can qualify for VIP trips.
It turns out that drivers rank us based on whether we keep them waiting, leave trash in their car and whether we act respectfully. The average rating for Uber riders is 4.89 out of 5, according to Uber, however, Ridester says you have a bad score if you're below a 4.7.
You can change the star rating you gave a driver from the receipt emailed to you after your trip. From the email, select “Rate or tip.” You'll be redirected to your account on uber.com where you can update the rating.
Ratings are always reported as averages, and neither riders nor drivers will see the individual rating left for a particular trip. To see your rating: Open the app and touch the menu. Your rating is the number displayed under your name.
We all know Uber ratings are a two way street, with riders and driver-partners rating each journey from 1 to 5 stars. But with less than 20 percent of riders having a perfect score, chances are you aren't one of the 5 star riders. So what's stopping you from achieving a perfect rating? It may be simpler than you think.
What is a Bad Uber Rider Rating? Bad would be a score below 4.7. Some drivers may consider 4.7 to be bad as well depending on their own personal preference. If you have a score below 4.7, consider your past few Uber experiences.
The basic consensus is this: Anything above a 4.9 is excellent, possibly even worth bragging about on Tinder; the 4.8 range is good; the 4.7 range is merely fine; the 4.6 range is nearing the borderline. Once your rating dips below 4.6, drivers start thinking you might be a little sketchy.
If someone reports misbehavior to Uber, the company will investigate and possibly suspend the rider's account while they're looking into the complaint. If the investigation confirms the behavior, the rider could be banned for life, according to an Uber spokesperson.
If you were not online for last 90 days, your account could get automatically suspended. You can always come back to us! If you want to start rides again, let us know by completing the information below - we will reactivate your account.
There is no set limit of negative ratings before a passenger is banned from their service. If a passenger is blacklisted, they get an e-mail notification. "If you have some bad behavior, it's really not going to mean that you're not going to get picked up," Taylor says.
Many Uber riders have posted their experiences of having this score or lower, saying it gets harder to be picked up. The ideal is to be hitting 4.8 or 4.9 – or a perfect 5, of course. For context, drivers are also expected to be a similar ballpark, with 4.6 considered to be extremely low on forum pages.
Your rating is the average of your last 500 trips. If you want to help improve your rating, drivers have shared some of the top reasons they hand out fewer stars: Pack it in, pack it out: Drivers shouldn't have to clean up after you. Always make sure to take your trash and any other belongings with you.
A one star rating according to both Uber and Lyft does not indicate a bad ride. A one star rating indicates that the driver should not only be fired but should be arrested and charged with a felony.
All Uber drivers and most Uber users know that star ratings can have a big impact on drivers and riders alike. For rideshare drivers, it's ideal to have an average rating of over 4.6. A report from Drive to Be Free states that the average rating for Uber drivers in the US and UK is 4.8 stars.
If you don't want to tip your Uber driver, you don't have to. When your driver rates you, they also won't know if you've tipped, so a bad tip — or no tip — won't affect your rating.
A 4.94 rating is an excellent rating assuming the driver has actually given hundreds of rides. If the driver is a newbie, or only drives a few hours a month, it doesn't mean all that much. You can see in your app how many rides the driver has provided.
4.83 is perfectly fine for both drivers and passengers.
Ratings allow us to ensure a great experience for both riders and drivers. We take ratings very seriously; consistent with our Community Guidelines, drivers with low ratings may lose access to the Uber app.
It looks like you signed up more than once to drive or deliver using the Uber app. Drivers and delivery people can only have one account.
If you're unable to go online because your account has been flagged for potentially suspicious activity, your account may be compromised. Suspicious activity can include: Account changes you didn't make. Changes to your payment profile you didn't make.
It is encouraged for a rideshare driver to refuse to offer their services or end their services to riders who violate the terms of service or community guidelines.