A customer unwilling to listen to what you have to say is a difficult customer. The unwillingness to listen could be due to anger, frustration, impatience, indecisiveness or talkativeness. Remember that you can never offer a solution to an angry or frustrated customer.
Use respectful language when describing a difficult customer. Choose words that demonstrate you understood why the customer felt upset or frustrated and that reflect your positive attitude. Provide a direct answer. Ensure you actually answer the question the interviewer asks you.
What is a good example of dealing with a difficult customer?
I would deal with a difficult customer by being calm, lowering my voice, asking them questions, and then listening. I would apologize if the company was at fault, I would try to build a good rapport with them, be positive, and create a solution they were happy with.
What type of customer who is very difficult to communicate with?
The over-cautious
A difficult, over-cautious customer can become a frustrating lead. They ask more questions than the Riddler and will be hesitant to complete a sale until they're 100% sure. The important thing to do here is to not add to their worry.
Tell Me About A Time You Dealt With A Difficult Customer! (Behavioural Interview Question & Answer!)
38 related questions found
How do you deal with an angry customer interview question and answer?
Try to provide concrete examples of how you've responded to angry clients in the past. In your answer, include mention of specific customer service skills that you'd use to successfully defuse the situation. These might include competencies like active listening, civility, tact, and clear, honest communication.
Can you give me an example of a difficult situation with a colleague customer?
“SITUATION: A customer contacted me to ask for a refund because they were not happy with their purchase. Unfortunately, they did not have a receipt, and because they had paid cash for the product, I was unable to refund their order as this was against company policy.
The first thing to do when faced with an angry or upset customer is to let them talk. Give them the space to vent their frustrations and don't interrupt. Let them tell their full story and listen carefully. If the customer starts going into great detail, it may be helpful to take notes.
What are 3 barriers to excellent customer service?
The barriers to understanding the customer experience include a lack of clarity, not using consumer insights, working in silos, budget constraints, no proper knowledge, not being prepared to change for the better, and also no proper technology.
Are you able to work under pressure How do you handle pressure?
While working under pressure, reframe the situation as an opportunity to prove yourself. Visualize a happy outcome and actively work toward it. Find a work-life balance: Although your work-life balance may suffer during busy times at work, it's important to spend a portion of your day doing what you enjoy.
Example: "After spending an hour or more putting together a quote and contacting him back, the customer blows me off. He might say something like: 'We already have agreements in place,' or 'We only buy from preferred vendors.
