What looks like an extra trip charge is likely an authorization hold. Authorization holds for the amount of the upfront fare shown in your app may be issued when you request a ride. These temporary holds allow us to protect against fraud from unauthorized card usage and are never charged to your account.
The minimum booking fee you can be charged is $1 and the maximum is $10. It is included in the price you see in the app before you request a ride.
Uber One is a new membership that provides Rides as well as Eats discounts for $9.99 per month or $99.99 annually. You can cancel your membership within the app up to 48 hours prior to the next scheduled payment without being charged.
Unrecognised charges can often be tied back to a friend, coworker, or family member who may be using your payment information or a linked account. Please check with your family and friends. 2. Check your order history to locate the charge.
If you didn't request this ride at all, it's possible that someone you know could have been logged into your account and may have requested a ride on your account without realizing it.
Your upfront price may change if you add stops, update your destination, take additional time at an on-trip stop, or the route or duration of the trip changes significantly.
There are no recurring charges or membership fees for using Uber. You are only charged for the rides you take.
When will the authorization hold be removed? It usually takes 3-10 business days after the charge goes through. It may sometimes take longer than that depending on your bank's processing times or policy. Where can I get more information on authorization holds?
How much should you tip your Uber driver? You should tip Uber ride 10% - 20% of your ride fare as a common courtesy. 10% if the ride was fair and 20% if the rider went above and beyond.
Uber cash: A way to add funds to your Uber account. There is an auto-refill feature. Uber cash deposits are $25, $50, or $100. Check your Wallet in the Uber app to see if you have Uber Cash auto-refill turned on.
Unauthorized credit card charges include any type of charge to your account for which you didn't give permission. 1 Often, unauthorized charges result from credit card theft—either from a stolen credit card or a compromised card number. Sometimes, unauthorized charges result from clerical error or a computer glitch.
Some banks perform 'credit checking' with a 'ghost charge'. This is in no way a real charge, but only a request to your bank to 'reserve' this amount of money. These ghost charges are sometimes visible on your online credit card statement.
Rides have been getting—and will continue to get—more expensive. Average Uber prices rose 92 percent between 2018 and 2021, according to data from Rakuten; a separate analysis reports an increase of 45 percent between 2019 and 2022.
This price takes into account higher values that can be included when there is an exceptionally high demand on the Uber app. If you are seeing a different value for a trip you have already taken, it is because of the dynamic price boost, which varies according to the demand and supply at the moment.
If you're sure that you've been charged for a ride you never took, or you were overcharged, you can contact Uber customer service to dispute the charge over the company website or via the mobile app. If it is clear that you were wrongly charged, then you will receive a refund.
Report a suspicious charge or debit immediately
Contact your bank or card provider immediately if you suspect an unauthorized debit or charge. If a thief charges items to your account, you should cancel the card and have it replaced before more transactions come through.
If you have an issue with a specific trip, go to Account > Trips inside the Uber app to report the problem and start a chat thread with Uber customer support representatives. Uber drivers can call Uber at 1-800-593-7069. Or go to Account > Help, then scroll to the “Call support” button.
You can cancel a trip at any time through the Uber app, but may be charged a cancellation fee if you cancel after you're matched with your driver. Cancellation fees pay drivers for the time and effort they spend getting to your location.
You may be charged a different amount than your upfront fare in case the route deviates from the predicted route. We are happy to review these cases if you feel you were overcharged.