Both riders and driver partners have the ability to rate one to five stars on a trip. Your rating is the average of your last 500 trips, and is measured out of 5 stars. Ratings are anonymous, so neither you nor the driver partner will see individual ratings, just a breakdown of overall ratings in the Privacy Centre.
So, what's a good rating? Generally, anything below a 4.5 is considered bad. That 4.5 may seem high considering Uber uses a five-star system, but most drivers will give you five stars. If you get a rating any lower than that, you may want to think about what made you a not-so-great passenger.
The average rating according to Uber is 4.89 out of 5. How rare is a 5 star Uber rider rating? A 5-star rating isn't rare because so many riders that have only taken one or two trips will automatically have a 5-star rating.
The rating system works to make sure that the most respectful riders and drivers are using Uber. Ratings are always reported as averages, and neither riders nor drivers will see the individual rating left for a particular trip.
To improve your Uber rating, keep your vehicle clean and avoid smoking or eating in your car. Greeting your customers can help to increase customer satisfaction, leading to a better experience (and hopefully better ratings).
Interestingly, only 10% of consumers use a 5-star rating filter. Most people think it's too good to be true.
This is why it's so important that you know how you can improve your rating. Plus, a higher average rating can mean more rides, fares and tips, as well as the possibility of earning higher rewards on the Uber Pro Programme.
According to Uber's research, riders in the Northern Territory receive the highest average ratings at 4.86 stars out of 5. These are closely followed by riders in NSW, Queensland and Tasmania at 4.84.
The average rating for Uber riders is 4.89 out of 5, and the rating is based on an average of your last 500 trips. But there are things you can do to get a lower rating, such as keeping a driver waiting at the pick-up spot for a while, as this might prevent them from taking another passenger.
What's considered a bad rider rating? Anything below 4.5 stars isn't ideal. If you check your rating and it's lower than you like, the only way to make it better is to take more rides and take heed to the following advice. It may take a while, but that 3.9 can grow to 4.6 in no time.
The 5-star rating is an acknowledgment that you have gone above and beyond with your customer service and, through your actions, you've made a positive impact on your rider's day.
We all know Uber ratings are a two way street, with riders and driver-partners rating each journey from 1 to 5 stars. But with less than 20 percent of riders having a perfect score, chances are you aren't one of the 5 star riders. So what's stopping you from achieving a perfect rating? It may be simpler than you think.
Ratings are anonymous, so rating a driver or rider does not affect your account, but having a high rating means you are more likely to be prioritized by drivers if you are a rider, and more likely to appeal to riders if you are a driver.
The basic consensus is this: Anything above a 4.9 is excellent, possibly even worth bragging about on Tinder; the 4.8 range is good; the 4.7 range is merely fine; the 4.6 range is nearing the borderline. Once your rating dips below 4.6, drivers start thinking you might be a little sketchy.
5-star reviews are customer ratings given to a product or service on a scale ranging from 1 to 5, where 5 stars are the highest possible rating. 5-star reviews are seen as very positive feedback – giving businesses an indication that they're providing good services or products to customers.
Five-star review signals to customers that your product or service is of quality. Negative reviews and low ratings push customers away. Customers tend to overlook a business that has less than a 4-star rating. Good reviews have the bonus of changing how customers perceive your business.
1. indicating the highest classification, based on a given set of criteria for determining excellence. a five-star rating. 2. having or deserving to have a five-star rating.
If the option is available, you can mark a driver as a favorite after taking an Uber ride with them. From the main menu, select “Your Trips” to view your past rides. Choose the trip you took with your preferred driver. On the driver's rating tab, select the “Favorite” button.
Rating quality
A driver or delivery person can lose access to part or all of the Uber platform for ratings that are below the minimum average rating in their city.
If your rating is between 4.80 and 4.93, you are still a good passenger, but you've gotten quite a few less-than-perfect ratings.
Generally, it's extremely difficult to get below a four-star rating as a passenger. But, if you have above a 4.5 star rating, it's safe to say that you won't start getting turned down for rides. Anything under 4.5 might make drivers have second thoughts about accepting you.
You can change the star rating you gave a driver from the receipt emailed to you after your trip. From the email, select “Rate or tip.” You'll be redirected to your account on uber.com where you can update the rating.
Low Uber Driver Ratings
You should ensure that your rating is always above 4.8 because if it falls below 4.6, you risk deactivation. Uber allows the drivers to pay customer service fees to get reinstated.