Uber cash: A way to add funds to your Uber account. There is an auto-refill feature. Uber cash deposits are $25, $50, or $100. Check your Wallet in the Uber app to see if you have Uber Cash auto-refill turned on.
Do more with Uber Pass. Now you can get unlimited benefits across rides, eats, and grocery delivery ¹ with a single monthly membership for $24.99. ² Get Uber Pass in the app.
At the start of a trip, Uber may place a temporary authorization hold for the upfront price of the trip on your payment method. This will show up as a “pending” charge on your account's payment method. When the trip completes, this authorization hold is converted to a charge for the final trip price.
Uber Pass provides savings on rides and Uber Eats orders, subject to the specific terms in the offer. Uber Pass is a monthly subscription. Unless otherwise stated, each pass is good for a month and will renew automatically.
As of November 16, 2021, Uber Pass is no longer available to purchase. Uber One is a new membership that provides Rides as well as Eats discounts for $9.99 per month or $99.99 annually. Tap the link at the bottom of the page to learn more.
You can cancel a trip at any time through the Uber app, but may be charged a cancellation fee if you cancel after you're matched with your driver. Cancellation fees pay drivers for the time and effort they spend getting to your location.
Additional charges may apply to your trip, such as: estimated tolls; surcharges for trips to or from airports, events, seaports, stadiums, and other venues; and surcharges in certain cities that are meant to offset governmental fees imposed on rideshare services.
If you didn't request this ride at all, it's possible that someone you know could have been logged into your account and may have requested a ride on your account without realizing it.
Any Uber Cash that wasn't purchased is non-refundable. This includes promotional credits earned and amounts received from Uber Support. If you have unused Uber Cash from a purchase, you may be able to request a refund. Share details with us below and we'll be happy to look into your request.
It seems that you have to be in the same city where you purchased the pass to be able to cancel it. So, if you can't cancel your Uber Pass, this may be the reason. The Uber app will not show the “pass section” option if you moved from the city.
You can get help right in the app. To speak to an agent, go to Help in the Driver app, then navigate to the issue you're experiencing to see the support options available.
If you need to cancel an Uber ride, time is of the essence, as you will incur a fee of between $5 and $10 if you wait too long to cancel the trip. If your Uber driver is running more than five minutes behind the app's predicted pickup time, you can cancel the ride without penalty.
If you enter your destination after you've started the ride you may have to pay more because of unsuspected traffic or route changes. Uber's fare estimate tool usually can't be relied on, especially factoring in surge pricing. Granted, the end fare was sometimes even lower than the low end of the estimate.
What looks like an extra trip charge is likely an authorization hold. Authorization holds for the amount of the upfront fare shown in your app may be issued when you request a ride.
Can I see how much I was tipped by a specific rider or customer? To protect your customer's privacy, you'll be able to see the tip you receive on the trip receipt but will not see that individual's name or photo.
If you haven't already used Uber, and are a first-time rider, your first ride with Uber can be free (up to a certain amount, depending on where you are located). All you need to do is enter a promo code (which you can find at uber.com), or have a friend refer you to Uber. Download the Uber app and create an account.
Actually, there is no difference between UberX and Uber – UberX is simply a basic level of service that Uber offers. Uber offers a variety of service level options. They range from cheaper, economy rides to pricier luxury rides.
Members save on average $27 per month with Uber One.*
Free trial is only available for first time members. Benefits available only for eligible stores marked with the Uber One icon.