Uber drivers with higher ratings tend to get more rides. That's because passengers are more likely to use them over drivers with low ratings. Think about choosing a restaurant you find on Google or TripAdvisor. You're more likely to pick a place with good reviews over one with bad reviews.
Uber driver ratings are one of the most crucial parts of being an Uber driver. High ratings mean more fares, higher tips, and the possibility of getting onto new tiers of Uber. Conversely, low ratings mean you're costing yourself opportunities or, worse, getting your Uber driver account suspended.
These ratings are of high importance for drivers. If they fall below 4.6, Uber will likely deactivate them from the program, and drivers with a rating of 4.8 or higher can qualify for VIP trips.
One of the most important things as an Uber driver is to keep your star rating as high as possible. If your rating has recently gone down, you'll need to work hard to improve this, because if your average star rating remains low for an extended period Uber can remove you from their platform.
Ratings are anonymous, so rating a driver or rider does not affect your account, but having a high rating means you are more likely to be prioritized by drivers if you are a rider, and more likely to appeal to riders if you are a driver.
If your rating is between 4.80 and 4.93, you are still a good passenger, but you've gotten quite a few less-than-perfect ratings.
What is a Good Uber Rider Rating? Any rating above 4.7 is good to excellent. While a 5 star rating is the best you can get, it is virtually impossible to maintain. Drivers try to rate honestly, but sometimes you get the short end of the stick and catch them on a bad day, or do something they might not like.
The push for five-star perfection is clear from the average driver rating in Australia for Uber which is 4.94 stars. Anyone who has been in an Uber lately will agree this is somewhat on the generous side.
We all know Uber ratings are a two way street, with riders and driver-partners rating each journey from 1 to 5 stars. But with less than 20 percent of riders having a perfect score, chances are you aren't one of the 5 star riders. So what's stopping you from achieving a perfect rating? It may be simpler than you think.
The average rating for Uber riders is 4.89 out of 5, and the rating is based on an average of your last 500 trips. But there are things you can do to get a lower rating, such as keeping a driver waiting at the pick-up spot for a while, as this might prevent them from taking another passenger.
4.50-4.59: You have an absolutely horrible rating and have really done something to tick off many drivers. You have probably thrown up in someone's car.
Uber wouldn't provide information about average ratings, but driver Harry Campbell, 29, says that most riders are a 4.8 — and anything below a 4.6 signals a problematic passenger.
The basic consensus is this: Anything above a 4.9 is excellent, possibly even worth bragging about on Tinder; the 4.8 range is good; the 4.7 range is merely fine; the 4.6 range is nearing the borderline. Once your rating dips below 4.6, drivers start thinking you might be a little sketchy.
Bottom line. Your Uber score is an important part of successfully navigating the ride service regardless of whether you're using a standard Uber or the upgrades offered at the UberX, Uber Comfort, or Uber Black level. Just as you appreciate a courteous and safe driver, they appreciate courteous and safe riders.
That also means if you have a low rating, it may be difficult for you to have a driver accept your request. So, what's a good rating? Generally, anything below a 4.5 is considered bad. That 4.5 may seem high considering Uber uses a five-star system, but most drivers will give you five stars.
There is a provision in the Uber app that allows you to give the driver tip. And yes, to satisfy your curiosity, Uber drivers can see when you have tipped them. Moreso, they can even see the amount that you have tipped them.
But you don't need to have a perfect rating to reap the benefits of a good passenger score; a high 4.5-4.9 rating is just as good. The average passenger rating is around 4.6.
A single 5 star rating from either a driver or a rider is the most common. A perfect 5.00 score though is rare. There are very few drivers who have a 5.00 - less than 1% of the total population. And among them, some are able to maintain the 5.00 consistently.
It's pretty average… most riders will have a 4.8 or higher. Anything less than 4.7 and you will start seeing it take longer to get a ride, because drivers will begin declining to take a ride from someone with a rating so low. It's important to understand a few things about how you are rated as a rider.
What's considered a bad rider rating? Anything below 4.5 stars isn't ideal. If you check your rating and it's lower than you like, the only way to make it better is to take more rides and take heed to the following advice. It may take a while, but that 3.9 can grow to 4.6 in no time.
Uber ratings below 4.7 are considered to be below average. So a rating of 4.5 isn't very good. If your rating falls below 4.6 for a long period of time, there's a risk that Uber will deactivate your account.
You can change the star rating you gave a driver from the receipt emailed to you after your trip. From the email, select “Rate or tip.” You'll be redirected to your account on uber.com where you can update the rating.
Uber says your rating is the average of your last 500 trips. Their drivers said these are the top reasons they hand out fewer stars: Rude or aggressive passengers: Unsurprisingly, these are the least appreciated by drivers and a quick way to bring your rating down.
How batched matching works. In the seconds after a rider requests a ride, we evaluate nearby drivers and riders in one batch. We then pair riders and drivers in the distribution, aiming to reduce the average wait time for everyone, not just the closest pair.
After each trip, riders and drivers can rate each other from 1 to 5 stars, based on their trip experience. Driver and rider ratings are: Displayed as an average. For example, a highly-rated rider might have 4.9 stars.