One of the most important things as an Uber driver is to keep your star rating as high as possible. If your rating has recently gone down, you'll need to work hard to improve this, because if your average star rating remains low for an extended period Uber can remove you from their platform.
Don't worry. One low rating won't have a significant impact on your overall average. If you're consistently rated poorly, check out Uber resources, including tips from other delivery people. If your rating doesn't improve, you may lose access to the app (see Uber's Community Guidelines for more information).
If your rating is between 4.80 and 4.93, you are still a good passenger, but you've gotten quite a few less-than-perfect ratings.
What is a Good Uber Rider Rating? Any rating above 4.7 is good to excellent. While a 5 star rating is the best you can get, it is virtually impossible to maintain. Drivers try to rate honestly, but sometimes you get the short end of the stick and catch them on a bad day, or do something they might not like.
Consistent low ratings are monitored by Uber. If your score remains low for a long time, Uber may cancel your account or ban you from working with them. A higher average rating can mean more rides, fares and tips, as well as the possibility of earning higher rewards.
4.92 is really good. You can't please everybody no matter how hard you try. I don't drive for Uber or Lyft, but I know people that do and I also know a lot of people that use them on a regular basis. Sometimes, from what I've heard, drivers get less than a 5 rating just because they talk too much or don't talk enough.
What counts as a low Uber driver star rating? Any lower than 4.6 could be a potential issue, because it's at this point that Uber can consider deactivating your account. Consistent low ratings are monitored by Uber.
4.94-4.99: You are a great passenger with lots of rides, and I want you in my car. 4.80-4.93: You're a pretty good passenger, but a couple people gave you a few four-stars, maybe a three-star. No sweat, as you're still probably a great passenger. 4.70-4.79: Here we enter the "hmm" territory of ratings.
But you don't need to have a perfect rating to reap the benefits of a good passenger score; a high 4.5-4.9 rating is just as good. The average passenger rating is around 4.6.
The average rating for Uber riders is 4.89 out of 5, and the rating is based on an average of your last 500 trips. But there are things you can do to get a lower rating, such as keeping a driver waiting at the pick-up spot for a while, as this might prevent them from taking another passenger.
Uber wouldn't provide information about average ratings, but driver Harry Campbell, 29, says that most riders are a 4.8 — and anything below a 4.6 signals a problematic passenger.
Low-performing drivers — those with an average of four stars or less — were at risk of deactivation. Even some poorly behaved passengers could get kicked off the platform if they received enough one-star ratings.
The average driver rating is 4.7 stars, and anything above 4.85 stars is considered exceptional. It's a good idea to keep an eye on your rating. If it dips too low, your rideshare service might review your account or even deactivate you.
Plenty of forums say once you're hitting 4.7 stars and lower, you become less desirable this counts as having a 'bad' rating. Many Uber riders have posted their experiences of having this score or lower, saying it gets harder to be picked up. The ideal is to be hitting 4.8 or 4.9 – or a perfect 5, of course.
Generally, it's extremely difficult to get below a four-star rating as a passenger. But, if you have above a 4.5 star rating, it's safe to say that you won't start getting turned down for rides. Anything under 4.5 might make drivers have second thoughts about accepting you.
You can change the star rating you gave a driver from the receipt emailed to you after your trip. From the email, select “Rate or tip.” You'll be redirected to your account on uber.com where you can update the rating.
The basic consensus is this: Anything above a 4.9 is excellent, possibly even worth bragging about on Tinder; the 4.8 range is good; the 4.7 range is merely fine; the 4.6 range is nearing the borderline. Once your rating dips below 4.6, drivers start thinking you might be a little sketchy.
It's mostly a rating around if you're observant and treat the driver like a human being more than if you're a good person.
After each trip, riders and drivers can rate each other from 1 to 5 stars, based on their trip experience. Driver and rider ratings are: Displayed as an average. For example, a highly-rated rider might have 4.9 stars.
Most Uber drivers fall between a 4.7 and 4.8 average rating. That gives drivers a lot of leeway to not worry about individual rides too much. Keep in mind, though, that access to Uber Pro and Uber Black requires an average of at least 4.85.
4.0 Cutoff
According to driver feedback, riders may encounter a 4 star trip review rather than a 5 star, if they fail to appear at the scheduled time, display aggressive or drunk behavior, or if they fail to adhere to minimally acceptable standards of “hello”.
Uber says there are five key reasons why its drivers will hand out fewer than five stars to their riders: Having to clean up after them. They aren't wearing a seatbelt. They're unprepared to be picked up.
Drivers can't see how a rider tipped them or rated them before they leave their rating, to prevent retaliation in the form of a poor review.
From here, go onto your 'privacy centre'. Click on the link that says 'would you like to see a summary of how you've used Uber?' On this next page, there should be a tab that says 'see summary'. Finally, press the button that says 'view my rating'.