You can let us know about any rider inquiries by calling 1-800-354-6012. You can also leave your number and comment below and we will get back to you as soon as possible.
You cannot block a driver on your Uber app. You can give them a one star and you will never see them again.
You can speak to our friendly team by calling 1300 091 272.
Sort it with in-app support
One way to contact Uber is under the 'Help' section in your application, where you'll find info and answers on various rider-related topics. Whether you need to report an issue with your ride, verify a payment problem or change your payment options, you can sort it out there.
Uber uses software to detect accounts that might be engaging in fraudulent activity. Then, a specialised team manually reviews each case before deciding if fraudulent activity has taken place.
Most Uber complaints can be resolved straight from your Uber app, when you tap “Help” in your app menu and select “Trip Issues and Refunds.” In this section, we'll provide you with direct links and additional options to resolve your issue.
A typical case is resolved within three to five days, she said. Even the strikes system can be superseded by Uber executives who may be motivated to keep as many drivers on the road as possible, investigators said.
Many articles also allow you to reach out to us directly if you have any further questions or concerns. If you submit a question about a trip or through one of our articles, it will go through to our support team, who operate 24/7. They will look into your query and aim to get back to you within 24 hours.
24/7 phone support
To speak with an agent, go to Help in your Uber Driver app, then tap Call Support.
If you have just requested a ride, you can tap the bar with your driver's info at the bottom of the screen and select “Contact”. If you're contacting your driver after a ride about a lost item, you can go to the “Your Trips” section, select the appropriate ride and select “I lost an item” to get in touch with them.
No, Uber doesn't have live chat support.
How to Delete Your Uber Driver Account. The first step to deleting your Uber partner account is to head to the deactivation page on Uber.com. On this page, you'll need to describe which type of account you want to deactivate. It will ask you to type yes or no in the driver account and rider account text boxes.
In some rare cases, Uber says naughty passengers can wind up on the Uber blacklist. Uber driver Oryana Quintero fights bad rider behavior with negative ratings, giving people the low one star if they act up.
At each stage of the trip, drivers only see what they need to know to pick you up and get you to your destination.
24/7 customer support
Contact us directly from your Uber app. We're always online to answer your questions.
All Uber partner-drivers must undergo rigorous screening, including background and driving history checks, before they can join the Uber platform.
The feature will start recording as the driver pulls up near the pickup stop, record via the front-facing camera through the ride, and stop recording once the trip is complete. Uber drivers have long installed dashboard cameras and other devices to monitor their physical and vehicle safety as they transport strangers.
Uber can now track your location even when you're not on a ride. Here's how to turn it off. Uber has started collecting location data from passengers at all times, not just when they're using the app or in an Uber car.
No, Uber drivers aren't penalized for cancelling. There wouldn't be any point in having a 'Cancel' option if they're penalized each time they do so.
You can also call 911 directly from the Safety Toolkit, which you can access through the shield in the Uber app while you're online. When you call 911 through the Safety Toolkit, you can see your real-time location, both on a map and as an address, so you can verbally share it with the 911 operator.
SAN FRANCISCO — For years, Uber secretly spied on key executives, drivers and employees at rival ride-hailing companies as part of a larger intelligence-gathering operation that spanned multiple countries, according to a letter made public in a federal court on Friday.
In its latest report, Uber said it received 3,824 reports of the five most severe categories of sexual assault, which range from “non-consensual kissing of a non-sexual body part” to “non-consensual sexual penetration,” or rape.
Riders and drivers can cancel a trip for any reason consistent with our Community Guidelines. Please note that failure to comply with Uber's policies (including Community Guidelines) may result in a driver canceling and a rider being charged a cancellation fee.
According to a report by Gizmodo, your ride data is held by the company and is maintained, even if you go through the process of deleting your Uber account. That means that your past drivers can go back and look up your exact address.
A driver or delivery person can lose access to part or all of the Uber platform for ratings that are below the minimum average rating in their city.