It's pretty average… most riders will have a 4.8 or higher. Anything less than 4.7 and you will start seeing it take longer to get a ride, because drivers will begin declining to take a ride from someone with a rating so low. It's important to understand a few things about how you are rated as a rider.
4.0 Cutoff
According to driver feedback, riders may encounter a 4 star trip review rather than a 5 star, if they fail to appear at the scheduled time, display aggressive or drunk behavior, or if they fail to adhere to minimally acceptable standards of “hello”.
So, what's a good rating? Generally, anything below a 4.5 is considered bad. That 4.5 may seem high considering Uber uses a five-star system, but most drivers will give you five stars. If you get a rating any lower than that, you may want to think about what made you a not-so-great passenger.
4.94-4.99. This rating is one of the most challenging ratings to maintain. Someone with this rider rating has lots of experience ordering Uber rides and has always been a fantastic rider. This bracket requires a lot of trips with excellent reviews.
Low-performing drivers — those with an average of four stars or less — were at risk of deactivation. Even some poorly behaved passengers could get kicked off the platform if they received enough one-star ratings.
The push for five-star perfection is clear from the average driver rating in Australia for Uber which is 4.94 stars. Anyone who has been in an Uber lately will agree this is somewhat on the generous side.
If your rating is between 4.80 and 4.93, you are still a good passenger, but you've gotten quite a few less-than-perfect ratings.
Uber ratings below 4.7 are considered to be below average. So a rating of 4.5 isn't very good. If your rating falls below 4.6 for a long period of time, there's a risk that Uber will deactivate your account.
The average rating for Uber riders is 4.89 out of 5, and the rating is based on an average of your last 500 trips. But there are things you can do to get a lower rating, such as keeping a driver waiting at the pick-up spot for a while, as this might prevent them from taking another passenger.
But you don't need to have a perfect rating to reap the benefits of a good passenger score; a high 4.5-4.9 rating is just as good. The average passenger rating is around 4.6.
Any lower than 4.6 could be a potential issue, because it's at this point that Uber can consider deactivating your account. Consistent low ratings are monitored by Uber. If your score remains low for an extended period, Uber may cancel your account or ban you from working with them.
Both Uber and Lyft use a 5-star system to rate drivers and passengers. New drivers start with a perfect 5-star rating. After each trip, your passenger will be asked to rate you. Most passengers will give you 5 stars as long as they get to their destination safely and comfortably.
This rating was more or less secret until this spring, when Uber began allowing people to check their personal number through its app. Although my drivers see a full five stars when I ask for a ride, my exact rating is a 4.97, putting me in the very top percentile of Uber customers.
You'll see how many drivers gave you a stellar 5-star rating, how many handed out the dreaded single star, and everything in between. The ratings breakdown is available to all Uber users right in the Privacy Center, which can be accessed by logging into your account online or in the app.
Plenty of forums say once you're hitting 4.7 stars and lower, you become less desirable this counts as having a 'bad' rating. Many Uber riders have posted their experiences of having this score or lower, saying it gets harder to be picked up. The ideal is to be hitting 4.8 or 4.9 – or a perfect 5, of course.
What's considered a bad rider rating? Anything below 4.5 stars isn't ideal. If you check your rating and it's lower than you like, the only way to make it better is to take more rides and take heed to the following advice. It may take a while, but that 3.9 can grow to 4.6 in no time.
You can change the star rating you gave a driver from the receipt emailed to you after your trip. From the email, select “Rate or tip.” You'll be redirected to your account on uber.com where you can update the rating.
We all know Uber ratings are a two way street, with riders and driver-partners rating each journey from 1 to 5 stars. But with less than 20 percent of riders having a perfect score, chances are you aren't one of the 5 star riders. So what's stopping you from achieving a perfect rating? It may be simpler than you think.
4.94-4.99: You are a great passenger with lots of rides, and I want you in my car. 4.80-4.93: You're a pretty good passenger, but a couple people gave you a few four-stars, maybe a three-star. No sweat, as you're still probably a great passenger. 4.70-4.79: Here we enter the "hmm" territory of ratings.
4.83 is perfectly fine for both drivers and passengers. Most drivers don't care at all about either. Three years ago, my driver rating was 4.72 and I was anguished about it. I was doing everything I could think to do about it, including offering free water and candy/gum.
It's pretty average… most riders will have a 4.8 or higher. Anything less than 4.7 and you will start seeing it take longer to get a ride, because drivers will begin declining to take a ride from someone with a rating so low.
After each trip, riders and drivers can rate each other from 1 to 5 stars, based on their trip experience. Driver and rider ratings are: Displayed as an average. For example, a highly-rated rider might have 4.9 stars.
A 4.5 rating for a driver is very low. Low enough that they risk being deactivated if it doesn't at least fluctuate above 4.6. Low enough that a driver with a 4.5 rating cannot qualify to accept SELECT requests. Why do a lot of Uber drivers have a 4.8 rating?
Interestingly, only 10% of consumers use a 5-star rating filter. Most people think it's too good to be true.