A single 5 star rating from either a driver or a rider is the most common. A perfect 5.00 score though is rare. There are very few drivers who have a 5.00 - less than 1% of the total population. And among them, some are able to maintain the 5.00 consistently.
We all know Uber ratings are a two way street, with riders and driver-partners rating each journey from 1 to 5 stars. But with less than 20 percent of riders having a perfect score, chances are you aren't one of the 5 star riders. So what's stopping you from achieving a perfect rating? It may be simpler than you think.
4. Low Uber Driver Ratings. You should ensure that your rating is always above 4.8 because if it falls below 4.6, you risk deactivation.
It turns out that drivers rank us based on whether we keep them waiting, leave trash in their car and whether we act respectfully. The average rating for Uber riders is 4.89 out of 5, according to Uber, however, Ridester says you have a bad score if you're below a 4.7.
You can change the star rating you gave a driver from the receipt emailed to you after your trip. From the email, select “Rate or tip.” You'll be redirected to your account on uber.com where you can update the rating.
Ratings are always reported as averages, and neither riders nor drivers will see the individual rating left for a particular trip. To see your rating: Open the app and touch the menu. Your rating is the number displayed under your name.
Generally, anything below a 4.5 is considered bad. That 4.5 may seem high considering Uber uses a five-star system, but most drivers will give you five stars. If you get a rating any lower than that, you may want to think about what made you a not-so-great passenger.
Uber drivers with higher ratings tend to get more rides. That's because passengers are more likely to use them over drivers with low ratings. Think about choosing a restaurant you find on Google or TripAdvisor. You're more likely to pick a place with good reviews over one with bad reviews.
But not every trip will go perfectly and your rating won't stay perfect forever. The average driver rating is 4.7 stars, and anything above 4.85 stars is considered exceptional.
4.94-4.99. This rating is one of the most challenging ratings to maintain. Someone with this rider rating has lots of experience ordering Uber rides and has always been a fantastic rider.
Ratings allow us to ensure a great experience for both riders and drivers. We take ratings very seriously; consistent with our Community Guidelines, drivers with low ratings may lose access to the Uber app.
The basic consensus is this: Anything above a 4.9 is excellent, possibly even worth bragging about on Tinder; the 4.8 range is good; the 4.7 range is merely fine; the 4.6 range is nearing the borderline. Once your rating dips below 4.6, drivers start thinking you might be a little sketchy.
Keeping the driver waiting
The most common reason for a lower passenger rating is making us wait after we arrive to pick you up. If you're ready to go at the curb when we arrive, it means a lot."
These ratings are of high importance for drivers. If they fall below 4.6, Uber will likely deactivate them from the program, and drivers with a rating of 4.8 or higher can qualify for VIP trips. Now, Uber allows us also see our detailed rating, although they have tried hard to hide on the app.
The average Aussie Uber rider has a rating of 4.5 or higher, but I wanted to try and get mine at least above a 4.8, maybe even to a 4.85 if I was really pushing it.
A driver or delivery person can lose access to part or all of the Uber platform for ratings that are below the minimum average rating in their city.
If your rating is between 4.80 and 4.93, you are still a good passenger, but you've gotten quite a few less-than-perfect ratings.
But you don't need to have a perfect rating to reap the benefits of a good passenger score; a high 4.5-4.9 rating is just as good. The average passenger rating is around 4.6.
The rating system works on a demerit basis. All rides should be given 5 stars as a starting point. Then if the driver drove unsafely, acted inappropriately, was rude (refusing to wait or go through drive-thru doesn't count), etc you can deduct stars.
What About The Average Uber Rating? The average Uber rider rating is around 4.86. However, keep in mind that this number can vary depending on the city you're in and the Uber passengers you're riding with. In some cities, Uber passengers are more likely to get five-star ratings than others.
4.50-4.59: You have an absolutely horrible rating and have really done something to tick off many drivers. You have probably thrown up in someone's car.
4.83 is perfectly fine for both drivers and passengers.
It's pretty average… most riders will have a 4.8 or higher. Anything less than 4.7 and you will start seeing it take longer to get a ride, because drivers will begin declining to take a ride from someone with a rating so low. It's important to understand a few things about how you are rated as a rider.