Emotionally intelligent people tend to respond appropriately to emotional situations, and don't tend to have outbursts or lash out at others. They tend to be more even-tempered, to think clearly under pressure, and to take the time to feel their way through a problem rather than reacting in the moment.
The four domains of Emotional Intelligence — self awareness, self management, social awareness, and relationship management — each can help a leader face any crisis with lower levels of stress, less emotional reactivity and fewer unintended consequences.
Each domain contains twelve competencies: emotional self-awareness, emotional self-control, adaptability, achievement orientation, positive outlook, empathy, organisational awareness, influence, coaching and mentoring, conflict management, teamwork, and inspirational leadership.
The college's work to nurture a culture of Collaboration, Connection & Caring (3Cs) continues with training resources and guides.
In other words, highly emotionally intelligent people use emotions to help direct their attention and think critically to achieve their goals. For example, feeling angry helps people negotiate, and an emotionally intelligent person may listen to angry music before negotiating a salary raise.
Examples of emotional intelligence in action in the workplace include: Constructive feedback instead of personal criticism and challenging behaviors, not people. Supporting colleagues through recognizing their emotions and working to reduce stress. Keeping calm and productive under pressure.
Those who have a high EQ are highly in tune with both their own emotions and the emotions of those around them. They can recognize and understand the various feelings that sweep through them and are able to appropriately manage them.
The term emotional intelligence was popularized in 1995 by psychologist and behavioral science journalist Dr. Daniel Goleman in his book Emotional Intelligence. Dr. Goleman described emotional intelligence as a person's ability to manage their feelings so that those feelings are expressed appropriately and effectively.
'Social skills' is a very broad term (our page Social Skills covers the general meaning), but it is also used quite specifically in the context of Emotional Intelligence. In emotional intelligence the term 'social skills' refers to the skills needed to handle and influence other people's emotions effectively.
The Four quadrant of EI are Self - Awareness, Self - Management, Social - Awareness, and Relationship Management.
With respect to the third goal, emotional intelligence acted as a mediator in the association between four personality traits (extraversion, openness, agreeableness, conscientiousness) and a grateful disposition.
1. Self-awareness. Self-awareness is about recognising and understanding your emotions – what you're feeling and why – as well as appreciating how they affect those around you.
Emotional intelligence (EI) is the ability to recognize and manage one's own and others' emotions, empathy is the ability to understand how others feel, whereas alexithymia represents the difficulty in feeling and verbally expressing emotions.
One frequent criticism of EI boils down to the terminology. Critics argue that EI isn't really intelligence in the same way that someone with a high IQ might be proficient at processing information or solving problems.
Empathy is the ability to understand and share someone else's feelings, and emotional intelligence is “the ability to identify and manage one's own emotions, as well as the emotions of others”. Empathy, therefore, plays an important role in emotional intelligence.
As stated in the literature review, a person high in narcissism has the characteristics of high trait EI, such as assertiveness and achievement motivation (Foster and Campbell, 2005).
Summary. Having low EI means that a person has difficulty recognizing and understanding their emotions and those of others. People with low EI may also have poor emotion regulation and find it difficult to use their emotions to attain personal goals.
A recent study out of the University of California, Berkeley shows that our EQ generally rises steadily throughout our working lives, peaking at the mature age of 60.