If you're unable to speak to the Triple Zero (000) operator Fire? Ambulance?' the call is transferred to an interactive voice response (IVR). The IVR asks you to press '55' if you require emergency help.
The call is disconnected after three requests if it goes unanswered. If there are repeat calls, the operator will put those calls to police who will attempt to call you back or dispatch a unit to the billing address where your phone is registered.
Step 1: Dial 999 - Your call will go through to a call centre and an operator will ask which service you need. The operator will connect you to a police call handler if they can hear suspicious noises and do not get a response.
The Silent Solution is a police system used to filter out large numbers of accidental or hoax 999 calls. It also exists to help people who are unable to speak, but who genuinely need police assistance. You will hear an automated police message, which lasts for 20 seconds and begins with 'you are through to the police'.
You simply dial 55.
When you don't make a sound all callers to Triple Zero (000)are directed to an interactive voice response (IVR) unit. Callers directed to the IVR unit are then asked to press '55' if they require emergency assistance.
112—International standard emergency number
Dialling 112 directs you to the same Triple Zero (000) call service and does not give your call priority over Triple Zero (000). 112 is an international standard emergency number which can only be dialled on a digital mobile phone.
If you're unable to communicate your emergency for any reason, you can indicate your need for help by pressing digits on your telephone's keypad. If you're unable to communicate your emergency for any reason, you can indicate your need for help by pressing digits on your telephone's keypad.
Call 999 from a mobile
If you don't speak or answer questions, press 55 when prompted and your call will be transferred to the police. Pressing 55 only works on mobiles and doesn't allow the police to track your location.
For people who are Deaf, hard of hearing or have a speech difficulty. Call Triple Zero 000 with TTY or Speak and Listen. Your call gets answered fast. TTY users call 106.
000 Emergency, also known as Triple Zero or Triple 0, and sometimes stylised Triple Zero (000), is the primary national emergency telephone number in Australia.
' An operator will answer your call and ask whether you need Police, Fire or Ambulance, and they will then connect you to the appropriate emergency service once you have confirmed the state and town or suburb that you are calling from. When you call Triple Zero (000):
Text-to-911 is the ability to send a text message to reach 911 emergency call takers from your mobile phone or device. However, because voice calls to 911 provide more information to 911 call centers, you should always make a voice call to 911 during an emergency whenever possible.
At present, the only way to contact Triple Zero is by voice calling – you cannot send a text or SMS to Triple Zero. 106 is a text-based emergency number for people who are deaf, or who have a hearing or speech impairment.
is there an SMS service for an emergency - eg if someone was in my house and I couldn't talk can I text an emergency? Hi Mike - you can't text message Triple Zero (000) in an emergency. You must call. I'll pass this feedback onto our tech team.
"'SOS only typically means that your phone is outside the coverage area of the service providers you're contracted to; however, if you are still within range of somebody's mobile network, you will still be able to make a triple-zero call," he said.
If you hang up without saying anything, a dispatcher will call back to confirm that there is no emergency. If you don't answer, a police officer will be sent to your location to confirm that you are okay. DON'T panic if you have to call 911.
If you need emergency assistance, it is always best to call 911 if you can, and text if you can't. Even if text-to-911 services are available in your community, a voice call remains the best way to reach 911.
A ghost call or phantom call is a telephone call for which, the recipient of the call answers, however there is no one on the other end of the call. The term is also used in managing IP PBX systems.
Stick to one topic at a timeand make sure you both know when you've moved on to another. Use whatever you can – point to things, make gestures, write, draw, hum or sing. Talk naturallyabout things that you're both interested in. Listen– good communication is as much about listening as it is talking.
The Triple Zero (000) service is the quickest way to get the right emergency service to help you. It should be used to contact Police, Fire or Ambulance service in life threatening or emergency situations. Calls to Triple Zero (000) are free and can be made from mobile phones, home or work phones or pay phones.
Calls to Triple Zero (000) are always free. If using a pay phone, you do not need to use a coin. If using a pre-paid mobile phone with no credit, you can still call Triple Zero (000) and you will be connected.
If you replace the handset without speaking to the operator your call will be passed to the police as a 'silent call' and we will try to contact you back by telephone or if there is no reply by telephone an officer will be sent to your address to check everything is OK.
MYTH: All deaf people are mute. FACT: Some deaf people speak very well and clearly; others do not because their hearing loss prevented them from learning spoken language. Deafness usually has little effect on the vocal chords, and very few deaf people are truly mute.