Based on your answers, the health adviser will: send an ambulance for you if you need one. refer you to an urgent care service. refer you to another healthcare professional (such as a GP or dentist)
The 111 service provides urgent care triage if you think you need A&E but its not life-threatening, and advice when your GP, pharmacy or dental practice is closed. If there is a danger to life or serious injury, dial 999 or go straight to A&E.
NHS 111 can help when you need medical help or advice fast – but it's not an emergency. The 111 online service can also help if you're not sure what to do. 111 online can tell you: where to get help for your symptoms, if you're not sure what to do.
If needed, NHS 111 can book patients in to be seen at their local A&E / emergency department or an urgent treatment centre, emergency dental services, pharmacy or another more appropriate local service – as well as send an ambulance should the patient's condition be serious or life-threatening.
What if I miss the call? A nurse will try and call you up to 3 times. If they cannot contact you they will leave a message, but you will not be able to call them back. You will have to start your assessment again.
Feedback on pages is collected anonymously. We don't look at it all the time and are unable to give you a response. If you need someone to get back to you please call 111. We also collect anonymous information about how you reached the website, for example details of your web browser and part of your IP address.
The national standard sets out that all ambulance trusts must respond to Category 1 calls in 7 minutes on average and respond to 90% of Category 1 calls in 15 minutes.
If you need medication in an emergency when your usual GP surgery is closed and have run out, you can dial 111 to find an out-of-hours service to get an emergency prescription.
111 online Emergency prescriptions
Use this service to request a limited emergency supply of a medicine you've completely run out of. This must be a medicine you are prescribed regularly, through a repeat prescription. You will be charged your usual prescription fee. If you do not usually pay, it will be free.
Urgent advice: Ask for an urgent GP appointment or get help from 111 if: You have back pain and: a high temperature. you've lost weight without trying to.
Your local A&E will still accept walk-in patients; however, please only go to A&E if you, or someone with you, needs immediate care for something that is very serious. This includes breathing difficulties, chest pain, life-threatening injuries or loss of consciousness.
Your call is being connected. ' Your call is then answered by a Telstra operator who will ask whether you need police, fire or ambulance. You may also be asked to give the state and town you are calling from.
Signs that you need to seek emergency help:
Sudden pain or discomfort in your chest that does not go away. Pain that spreads to your right or left arm, neck, jaw, back or stomach.
112 is only for emergency assistance. If you call the number for another reason, it is considered abuse (if you do it intentionally) or misuse (if you do it accidentally). Abuse of the emergency number is a criminal offence.
Yes, your GP may refuse because the person who signs the prescription is legally liable for the prescribing and the consequent effects of that drug.
The 111 number works only when dialled from the UK.
If you are calling from abroad on any type of phone, this number cannot be used. If you are using a foreign-registered mobile phone within the UK, calls to 111 may not work or may not be free.
Any doctor can write a private prescription for a patient if they feel it is clinically appropriate and they are happy to take responsibility for that prescribing decision.
Category one: for life-threatening injuries and illnesses, specifically cardiac arrest. Category two: for emergency calls, such as stroke patients. Category three: for urgent calls such as abdominal pains, and which will include patients to be treated in their own home.
All calls are triaged into the following categories: Purple: Our most critically ill patients. This is where a patient is identified as having a 10% or more chance of having a cardiac arrest.
Isolation Notes are available online from NHS 111, if you are self-isolating due to COVID-19 and need a note for your employer.
Why is that? If the Wi-Fi Calling feature is enabled on your mobile phone, it could be interfering with your location when trying to ring the 111 service. To ensure that we can determine your correct location, you will need to turn off Wi-Fi Calling before dialing.
Our main 111 call centres are based in Southall, Dorking, Bristol, Ipswich, Exeter and Plymouth with two satellite centres in Worcester and Chippenham) serving a total population of 6.7 million and successfully dealing with over 2.8 million calls a year.