As the name implies, empathy statements are used to communicate empathy—they show the other person that you understand their feelings and are focused on their problem. An example of an empathy statement is: “I'm sorry you had to experience that, it must have been frustrating.”
“Comfort is the enemy of achievement.” “To be outstanding – get comfortable with being uncomfortable.” “The sooner you step away from your comfort zone you'll realize that it really wasn't all that comfortable.” — Eddie Harris, Jr.
“I understand the problem. It seems to have been really frustrating for you. Rest assured I'm going to take care of this.” If the advisor feels confident that they understand the issue, they should tell the customer that.
When you go see someone in grief and tell them how sorry you are, it can feel like you're empathetic to their situation. After all, you know it must be terrible to live a loss like that. Maybe you even take the time to bring them flowers or a card. However, this is an example of sympathy.
My dad was a very tolerant man and had great empathy with people. It is impossible not to feel intense empathy with these athletes. His empathy is one of his advantages. He had a great empathy with horses and was a people person as well.
Telling someone you're sorry for their loss of a loved one. Sending a sympathy card to your friend who just lost their mother. Sending flowers to a funeral. Reassuring your friend that things will get better.
Research shows that eye contact, nodding, and smiling are the three key physical indicators of warmth. Research also shows that people generally have no idea when they are not doing these things, so you might want to ask your friends and family if this is something you need to work on.
Experts offered their reassurances that the accident wouldn't happen again. He received reassurance from his family. Children need a lot of reassurance.
