We've broken down our list of KPIs into the four categories of the Balanced Scorecard: Financial, Customer, Process and People. Make sure you select a few from each category so that your strategy is well balanced across the organization.
What is a leading indicator? A leading KPI indicator is a measurable factor that changes before the company starts to follow a particular pattern or trend. Leading KPIs are used to predict changes in the company, but they are not always accurate.
The 7 essential customer success KPIs that will help you retain loyal customers, regardless of your industry/product are: customer health score, customer satisfaction rate, churn rate, customer lifetime value, retention cost, Net Promoter Score, and expansion revenue.
Types of KPIs include: Quantitative indicators that can be presented with a number. Qualitative indicators that can't be presented as a number. Leading indicators that can predict the outcome of a process.
These types of indicators include: employee engagement, satisfaction and turnover.
Sales KPIs are used to track the performance of your sales. They can include metrics such as revenue, customer acquisition cost, average purchase value, retention/churn rates, and more.
Key Performance Indicators (KPIs) are metrics that can assist in tracking the ability of your employees to meet your expectations as well as their impact on the business objectives.
A KPI is a way to measure employee performance in the workplace. There are several metrics to keep track of employee productivity and better manage your teams, depending on your needs and the nature of your work. For example, you want to measure a sales employee's performance.
A SMART KPI should motivate your employee to work hard to attain it, but also needs to be achievable. EXAMPLE: 75% customer retention month on month or provide quotes to customers within an hour of request.
KPI stands for key performance indicator, a quantifiable measure of performance over time for a specific objective. KPIs provide targets for teams to shoot for, milestones to gauge progress, and insights that help people across the organization make better decisions.
Sales, profits, traffic: these are all obvious and important KPIs for ecommerce businesses to track, but they're just a few of many metrics you should be monitoring.
These KPIs, such as the number of enquiries, help predict future sales and give you the ability to plan and make strategic decisions. The key difference between Leading and Lagging KPIs is that Leading KPIs indicate where you're likely to go, while Lagging KPIs only measure what you have already achieved.
So, what are Quality KPIs? Key Performance Indicators are a type of business performance metric. Setting KPIs helps you quantify what you want to achieve by when, so they're really useful to see if you're on track to meet your goals. In the case of Quality KPIs, these metrics are simply related to quality issues.
Key Performance Indicators (KPIs) are the critical (key) quantifiable indicators of progress toward an intended result. KPIs provide a focus for strategic and operational improvement, create an analytical basis for decision making and help focus attention on what matters most.
How Do You Measure the KPI? One of the most common ways to measure employee productivity (as an average) is to divide a company's total revenue for a specific period and dividing it by the total number of employees. While basic, it can be a strong starting point for measuring productivity.