Yes, PayPal refunds money if you've been scammed while using the platform. So, if you buy something using PayPal and the transaction turns out to be fraudulent, PayPal will often return your money.
Full Refunds
Our Buyer Protection Policy helps you in the unlikely event you have a problem with an eligible purchase. If an item doesn't arrive or match the seller's description, we'll help you recover the full purchase price (up to $20,000), including shipping costs.
PayPal no longer provides refunds for Friends and Family payments. This is due to the fact that PayPal's Purchase Protection Program does not cover these types of payments. You may cancel your payment if it is still pending or if you want a refund. You can also request reimbursement from the seller.
Contact your bank immediately to let them know what's happened and ask if you can get a refund. Most banks should reimburse you if you've transferred money to someone because of a scam. This type of scam is known as an 'authorised push payment'.
Click “Report a Problem.” Find the fraudulent transaction and then click “Continue.” Click on “I Want to Report Unauthorized Activity” and follow the prompts to open your dispute. You then have 20 days to contact the seller on PayPal for a refund.
When you've been scammed. If you have sent money or shared your banking details with a scammer, contact your financial institution immediately. They may be able to stop a transaction or close your account to protect you from further loss. Your credit card provider may be able to chargeback any fraudulent transactions.
Scammers may be able to infiltrate a legitimate PayPal account and request money from the friends and family of the account. If you receive an odd request from someone you know, it is always a good idea to confirm they sent the request.
You cannot reverse a completed payment. If needed, it is recommended you contact the recipient to inquire about a refund. If a payment goes unclaimed for 30 days, the funds are automatically transferred back to the sender's PayPal account.
Customers on PayPal are able to request a refund up to 180 days after paying for a product via PayPal. This is accomplished by using their platform after the original transaction. Sellers agree when signing up for a PayPal account that they'll abide by the refund policy, and will refund dissatisfied customers.
Declined refunds
Common reasons for declines: Card account is closed. Card account is frozen due to fraud. Card account does not support refunds (e.g. some prepaid cards)
Protection you can count on. PayPal's Buyer Protection programme entitles you to reimbursement for the full purchase price of the item plus the original shipping costs you paid, if any, when you don't receive your item from a seller, or when you receive an item, but the item isn't what you ordered.
No, payments sent using PayPal's friends and family option and guest checkout payments are not eligible for any sort of Buyer Protection.
If a claim is filed, the seller is asked to respond within 10 days. If the seller doesn't respond, the claim will automatically close in the buyer's favor, and a full refund will be issued. If the seller does respond, PayPal will work to evaluate the information provided and determine the outcome of the claim.
PayPal decides who wins a dispute by reviewing the evidence provided by both parties and determining who has the stronger case. The decision is based on the transaction details, seller protection policy, and PayPal's user agreement. If the decision is in the buyer's favor, the funds will be returned to the buyer.
Common refund statuses
It usually takes up to 5 business days for a refund to complete. If your refund is still pending after 5 business days, contact the seller for details.
PayPal Phishing Scams
The link leads to a fake PayPal site that will ask for the seller's login credentials. If the seller enters their email and password into the fake site, the scammer will be able to use them to log in to the seller's actual PayPal account, from which they can make payments or withdraw funds.
Unfortunately, it is all too easy for scammers to steal your money or financial information through PayPal.
You are likely to get your money back if it is still in the recipient's account and if you report it to your bank: within 10 business days. after 10 business days — but it will take longer to get your money back.
Advocate, Supreme Court of India, Dr Pavan Duggal, said that victims losing money to bank frauds can get 90% of their money back in just 10 days. Most banks have an insurance policy against unauthorized transactions. Bank customers have to report an unauthorized transaction within three days to get up to full refund.
Will I get my money back? Unfortunately, it is extremely difficult to recover money that has already been transferred to scammers. This is because it is often very difficult to track down the person or group that has scammed you. Information on recovering your losses can be found on ACCC's Scamwatch website.
It depends on whether you are the buyer or the seller. If the seller, PayPal will refund the money to the buyer. You may or may not be financially liable depending on eBay or PayPal's Seller Protection Policy.
We'll facilitate communication between you and the seller to see if things can be worked out. Many disputes are caused by misunderstandings, and they're often easy to resolve. However, if you and the seller can't reach an agreement on your own, you can escalate your dispute to a claim.
What's not Covered? Intangible items like services, real estate, motorized vehicles (of any kind), custom made items, travel tickets, industrial machinery (for manufacturing), prepaid or gift cards, anything you buy in person, or items that violate PayPal's policies or eBay's policies.
PayPal is one of the safest platforms for simple money transfers to friends. It may be safer than standard bank transfers. You can be positive that the recipient won't see your bank account details. It's also much faster, as most transactions are nearly instant.