If you believe you left an item in your room, the hotel will send a staff member to search for the lost items. Find the hotel's customer service line and give them a call (note that this may be a different number than you'd call for a reservation).
Here's How. If you've ever forgotten a personal item somewhere — not even just at a hotel — you know the sinking feeling you get in your stomach when you finally realize it, especially if the item was expensive or sentimental.
What is the Lost and Found Procedure in Hotels? Whenever any guest belonging is found unattended in any part of the hotel, the housekeeping department is the first one to be informed. Once done, the particular item is handed over to the housekeeping supervisor/manager.
The number one item that is most commonly left behind is jewelry. Often taken off and placed down somewhere without even thinking about it, jewelry can slip behind nightstands or just end up in a nook and cranny of the couch.
The 10 and 5 rule is a simple guideline that is widely used in the hospitality industry. The rule dictates that when a staff member is 10 feet from a guest, the staff smiles and makes direct eye contact, and when they are within five feet, the staff verbally greets the guest.
If you take something from your hotel room, you can expect an extra charge on your bill. Robes and towels are so commonly stolen that many hotels now list the charge right on the hanger; they will automatically bill the credit card they have on file for the extra cost of replacing these items.
Key Points to Remember
Hotels are not liable for every accident or loss that occurs on the premises, nor do they insure the absolute safety of every guest. Hotels have a general duty to exercise "reasonable care" for the safety and security of their guests.
Housekeeping is often the department that operates the Lost and Found facility for a venue because most Lost and Found items come from guest rooms. Advertising that has created expectations that are not being met.
Properties often classify found items into one of three categories: Valuable items Non-valuable items Perishables items.
In the past, guests were quite open about their pilfering of bathrobes from hotels. But in recent years, most properties have made it quite clear that a missing robe will be added to the cost of the room – the warning usually comes on the clothes hanger.
All items regardless whether it is valuable, non valuable items and perishable items must be recorded on the Lost and found register. Items should be put in a plastic bag noting the serial number from the register, place found, date, name of the person found the item etc.
Many hotel stays are refundable as long as you cancel within at least 48 hours. But some aren't. If you leave without making any arrangements, the hotel probably will charge you for the full stay. Experts say hotels consider refund requests on a case-by-case basis.
Experts say most places will offer you a refund if you have a reasonable excuse. If you are stuck with a nonrefundable room, try changing the date of your reservation. Some hotels will let you move the date of your stay if you ask. You can also resell your room and get your money back that way.
Theft in hotels is quite common. Sometimes, the guests hoard amenities from the room or staff members sneak out guests' valuables in their absence.
Long a staple of hotel thievery, the bathrobe is one of the most debated 'can I steal this? ' items, but in general these are off limits and will be laundered and reused for the next guest. Most hotels will also charge you if one does go missing.
Taking pricy essentials, like sheets, makes it harder for hotel staff to do their job. According to the The Telegraph, however, 68 percent of people in a survey admitted they steal linens and towels from hotel rooms. Beware that some hotels can track stolen towels, thanks to electronic tags, Huff Post reports.
Slippers. If your hotel provides slippers for guests, you'll be able to take these home. They're typically light-duty ones and wouldn't be reused for other guests, so you can either take yours home (for the gardening or the dog to chew up) or the hotel will recycle or dispose of them.
Disruptive behaviour is, for example, when a guest becomes too intoxicated and as a result, gets loud in common areas, loud music or noises in rooms that are disturbing other guests, or violent demeanour. By reporting and tracking these incidents, you can create action plans to better prevent them from escalating.